FAQ

Are all of your products vegan?

Most of our skincare line is completely natural and vegan. Some of our peptide and marine formulations are not vegan and will be indicated in the product description. There are no animal derivatives in our ingredients. Always cruelty-free. We are PETA certified Cruelty Free.

How can I learn more about your ingredients?

Check out our Glossary page for ingredient information and the amazing benefits for your skin.

Are your products fragrance free & do you use coloring?

We do not add any artificial fragrances or colors. Any scents and colors are from the natural ingredients themselves. Our products are made in small batches to maintain balance & stability in the formulations & to provide product consistency. However, since they are natural ingredients, they may vary in exact color from batch to batch.

Who are your products made for?

Our products are safe for all skin types, men and women & specifically focused on sensitive skin, anti-aging routines & mature skin. We recommend doing a small patch test prior to use or consulting with your doctor if you are pregnant or have a specific skin condition.

I suffer from a skin condition such as rosacea or eczema, can I use your products?

One of our mission goals for product development was to create natural, clean skincare with effective actives that are gentle enough for sensitive skin. There are some more advanced anti-aging products with actives that may cause a reaction to very sensitive skin. These are identified in the product descriptions. For those items, consult with a professional or do a patch test prior to use.

I am pregnant, nursing or trying to get pregnant, can I use your products?

Although our products are safe, we are not doctors and you should absolutely consult with your doctor. General recommendation in the professional world is for pregnant/nursing women or those trying to get pregnant to stay away from retinol in any skincare product. Again, please check with your doctor before using any skincare product. This is an area we are working on for a special pregnancy line in the future.

FAQ

Please reach us at hello@petalradianceskin.com or call our Happiness Hotline 800.790.9323 if you cannot find an answer to your question.

Can I track my order?

Once you’ve placed an order on the site, we will email you a tracking number and confirmation of the order.

Sales tax

Petal Radiance collects sales tax for the State of Maryland only.

Problems with Checkout

Please contact our Happiness Consultants at hello@petalradianceskin.com to resolve. Be sure to save a copy of the error (by saving a screenshot or copying the text of the error message) prior to contacting us.

How can I make an Exchange or Return?

Items must be returned within 14 days from arrival of shipment.
Prior authorization is required on all returns by contacting Our Happiness Representative at hello@petalradianceskin.com for a Return Merchandise Authorization# (Return Authorization#).
Return acceptance is at the sole discretion of Petal Radiance.
Items must be returned in original packaging with the authorized Return Authorization# number clearly marked on the outside of the package.
Note: Returns sent to us without an Return Authorization# will not be accepted

Do you ship internationally?

Petal Radiance does not ship outside the Continental United States & Canada at this time.

What if I can't remember my account login or password?

Please use the Forgot My Password feature on the My Account page or contact Customer Happiness at hello@petalradianceskin.com

When can I expect my order to arrive?

Orders received by 2:00PM EST Monday-Thursday are processed and shipped within 24 hours.
Orders received after on Fridays are processed and shipped on Monday. Due to the sensitive nature of our products, orders are not processed over the weekend.
FedEx 2nd Day orders must be received by 2:00PM EST M-TH in order to be processed and shipped the same day. We do not ship on Fridays. FedEx 2nd Day orders received after 2:00PM EST M-F will ship on the next business day.

P.O. Boxes

We do not ship to P.O. boxes. This avoids any risk to the product formulation stability. Many products are highly sensitive to extreme heat and cold.

FAQ